Defining the scope of IT support
List your user and device numbers, working hours and recurring problems. Clarify on-site and remote support responsibilities before the service begins.
Related serviceResource Centre
Guidance and Information on IT Services
Starting points and related service areas for assessing IT support, licence inventory, backup and technical office requirements.
Managing Microsoft 365 accounts
Track user, mailbox and licence assignments together. Plan the handover of access and business data when staff change.
Related serviceBuilding a company licence inventory
Yes. A co-managed model can be set up that shares the day-to-day operational load with your internal team or complements specific areas of expertise.
Related serviceChoosing a technical office computer
Determine the workload of your CAD/BIM applications and project files. Assess processor, graphics card, memory and storage together.
Related serviceVerifying that a backup restores
List your critical files and applications. Beyond monitoring the backup result, restore sample data to confirm it is actually usable.
Related serviceHow to review access security
Limit user permissions to what each role requires. Review multi-factor authentication, updates, and the steps for revoking access when staff leave.
Related service